Refund policy

Paid Orvantes plans and credit packs are charged by Paddle as merchant of record. The payment contract is covered by the Paddle Checkout Buyer Terms. This policy matches that 14-day approach and tells you how to ask.

14-day window

You may request a refund within 14 days of the charge for a subscription fee, and within 14 days of purchase for a credit pack that is unused. “Unused” means the credits have not been spent on captions, images, video, or other metered actions.

A credit pack that has been partly used may be refunded only for the unused portion, and only inside that 14-day window, if Paddle’s buyer terms allow a partial refund. After 14 days, subscription fees and credit packs are not refunded except where Paddle’s buyer terms or applicable law require it.

How to request a refund

Paddle processes the refund. Use the receipt Paddle emailed you, or Paddle’s buyer support, and follow the steps in the Checkout Buyer Terms. You may also email orvantesofficial@gmail.com with the receipt and the charge date so we can point the request to Paddle. We cannot see or store your full card number.

If Paddle approves the refund, it returns the money by the same method used to pay, on Paddle’s timeline. When a subscription refund is completed, the paid plan ends. When a credit-pack refund is completed, the refunded credits are removed if they are still on the account.

Contact

Marcus Zach Gabrielle Santiago Morales, Philippines. orvantesofficial@gmail.com.